To return an item, please email customer service at danswimcoach@gmail.com to request a refund. After receiving your refund request, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on you credit card company. We will notify you by email when your return has been processed.